genae has established, and maintains, an effective and efficient electronic Quality Management System (QMS). Our Quality Management System is ISO 9001 compliant and is continuously monitored to meet applicable statutory and regulatory requirements.
genae’s QMS comprises of a tracker which captures improvement suggestions proposed by quality staff, company personnel and third-party auditing teams. genae focuses on its customers and aims at exceeding customers’ expectations. Customer satisfaction is measured on a regular basis. In 2017, our Customer Satisfaction score was 96%.
Monitoring and measurement of processes:
Validation of e-tools:
genae is on the Approved Supplier/Vendor List of the largest medical device companies worldwide.
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